NetEarth One, inc. is a data processor for domain name registrations in the United Kingdom.
The majority of our customers can be described as Resellers, like hosting companies or web design companies.
Services that we do not provide:
Information we do not have access to, but mistakenly are asked for:
Therefore, we are not the internet content police, and our scope/role is somewhat limited to what we can
do/provide.
For more information about ICANN and domain name registrars in relation to content, please visit.
https://www.icann.org/news/blog/icann-is-not-the-internet-content-police
As our role is limited within the DNS ecosystem, it is usually better and faster to contact our customers who
registered a domain name on behalf of their customers/registrants.
Reporting domain name abuse to NetEarth One, inc,
If for any reason you need to report abuse to us directly, please use the following abuse report form;
https://domain-contact.uk/report-abuse.php
Once we receive the abuse report through one of the listed channels, they are stored and made available to our staff. Within 24 hours, our staff will analyse the report, create a ticket with type "Abuse" which has a resolve time set. Twenty-four hours is the usual time window to expect a response from us regarding your abuse report unless the issue is more complex, in which case you will receive a "canned" response stating we are working on the abuse report. Every report will get a response, even if it is outside our technical or legal capabilities. All received abuse reports and our responses are kept for a minimum of two years.
TopNetEarth One, inc. acts like a data processor concerning our customers who are usually independent data controllers. We use the data from the data controllers to register domain names as according to the data processing agreements as required by the EU GDPR.
We cannot provide registrant data without authorization from our customers as this would violate the data
processing agreement required by the EU GDPR.
In such cases where you require registrant data or more, please contact us and we would be happy to put you in
touch with the partner concerned. In case you need to request the data from us please observe the following
guidelines.
We will require a court order or subpoena. Though we operate under British law, we are flexible here. It does however need to be in English so that it can be complied with. We do have the option to reject any court order that is outside our jurisdiction, but, generally speaking if the reasoning is sound, we will adhere to it.
The EU GDPR permits ( Art 6.1.D), registrant information disclosure to law enforcement without a warrant or
court order when we believe that doing so without delay is necessary to prevent death or serious physical harm
to an identifiable victim.
Information we might have available for LEA's;
We do not have any further information about registrants.
Billing records, https headers, IP addresses are not collected and or stored by us concerning registrants.
The same goes for records of session times and durations, and or registrants MAC addresses.
To contact our abuse department please navigate to the following page and complete the form;
https://domain-contact.uk/report_abuse/
To ensure a quick resolution and follow up, email all legal documents to us via the form above.
Regular email will slow down the process significantly.
Please make your requests as specific and narrow as possible, including the following information:
Please allow up to 5 working days for your request. NetEarth One reserves the right to make changes to any of
the preceding practices at its sole discretion.
We cannot process overly broad or vague requests.
NetEarth One maintains a zero tolerance policy regarding illegal or rogue pharmacies.
Please notify us at the above form of a rogue pharmacy that we are a registrar for. We will then confirm if they
have a dispensing license or not.
NetEarth One employees cannot investigate the following cases due to British law;
Inhope operates on a global level, and we recommend you report to them first.
Inhope engages with many organizations like https://report.iwf.org.uk/en
Do not send us any images or movies or URLs containing CSAM; our employees are not trained and equipped to deal with this kind of material. Again, legal wise we are not authorized to investigate.
Top
NetEarth One supports the protection of intellectual property. However, NetEarth One is an administrative body
and does not judge or adjudicate issues of dispute. If a registered domain does go to arbitration, please send
any legal documentation (court filed or filed with an ICANN recognized arbitrator).
The best course of action is to go directly to http://icann.org/udrp and follow the instructions on how to file
a Uniform Dispute Resolution Policy (UDRP) complaint.
As NetEarth One does not provide hosting services we are not in a position to remove copyright infringing
material like photo's or URLs on a forum that might link to illegally distributed movies.
In such cases, you should contact the hosting company or server owner so that the content can be removed.
Due to the EU GDPR and other data protection laws, it is nearly impossible for us as a data processor to provide
any parties WHOIS information (without written permission from the data controller) unless there is an emergency
or if we are required to disclose WHOIS information due to a court order.
The best course of action is to contact the data controller (our customers), should you wish to know who they
are, please complete the form at the URL above.
Please allow up to 5 working days for your request. As we prioritize the levels of abuse, we usually respond
within a few hours depending on the priority.
NetEarth One reserves the right to make changes to any of the preceding practices at its sole discretion.